The course aims to raise the basic standards of competence included in the Introductory Diploma at Level 1 by providing further training for professional cab drivers. Successful participants will have a qualification that will help them to fulfil the expectations of their passengers for excellent customer care and service. The course also aims to enhance public perception of high standards in the cab trade and to meet requirements for Gold membership of the Society of Professional Drivers..
Three full days at a TAD approved training centre. Seven hours class time/day, excluding breaks.
Further development of advanced conversational skills as typically used by cab drivers, Practice with understanding UK regional accents, Advanced listening skills with a native English language speaker. Testing of proficiency against recognised standards.
Further development of service skills to meet customer expectations of courtesy, efficiency and communication. Revision and extension of topics from Level 1 including: keeping the cab clean and tidy, driver appearance and dress, avoiding sources of noxious smells etc.. How to converse with customers courteously and respectfully, avoiding language that could be considered to be abusive or offensive. Development of sensitivity to other cultures. Coping with difficult customers. Understanding the SPD minimum service levels for customer care. Daily self- evaluation of customer service and target setting.
Development of topographical skills. Route planning using a satellite navigation system. Efficient use of sat-nav systems. Limitations of sat-nav systems in urban areas. Fare calculations and predictions. Carriage of young and older people. Duty of care to passengers. Safeguarding and protection of minors. Legal requirements for CRB checks. Carriage of goods. Security checks.
Advanced revision of aspects of the ‘Highway Code’ and its requirements and implementation in the context of a cab driver. Consideration for other road users including pedestrians and cyclists. Daily vehicle maintenance and safety checks including tyres and exterior lighting.
More advanced training for appropriate reactions in the event of a road traffic accident. First aid measures in various scenarios including minimising loss of blood and CPR. Recovery position. Preparation for a ‘Fist Aid at Work’ qualification.
Revision of the causes of air pollution and how to minimise vehicle emissions. Vehicle maintenance for environmental protection. Proper disposal of litter. Separation and storage of recyclables. Avoidance of unnecessary noise and disturbance at night in residential areas.
In addition, candidates for the TAD Higher Diploma will undertake a practical assessment of their levels of competence whilst at work. The TAD assessor will pose as an unidentified customer for a journey in urban area and involving complex navigation and service challenges.
Approved TAD training centres are expected to develop and use detailed teaching plans for delivery of the Diploma course content. TAD is in favour of participative, interactive learning where students are continuously engaged with lesson content through the use of group discussion work, presentations, quizzes and Q&A; time.
The Higher Diploma is awarded to participants who achieve 100% attendance at all course sessions and at least 70% overall weighted average in all class tests conducted during the course. Each part of the theoretical course is assessed separately with a minimum pass mark of 50%. The pass mark in the practical test is also 70%. The theory and practical tests need to be passed separately. Where necessary, candidates may seek reassessment to meet the minimum pass requirements.
Participants who pass the assessments set during the course with at least the minimum pass mark will be issued with a TAD Diploma for Professional Cab Drivers (Level 2). This qualification will be recognised for Platinum Membership of the Society of Professional Drivers.
In order to maintain the currency and relevance of the qualification, membership of the SPD professional body will be valid for 12 months and can be renewed though attendance at a further TAD training event each year.